As society begins to travel again, the tourism industry ecosystem must plan for organizational resilience and create a superb customer and citizen experience.
Technology can change the way people travel, providing convenience, safety and fewer touchpoints.
Mobile technology
Smartphones are an integral part of many people’s lives. Smartphones are communication devices, planners, maps, personal travel guides and restaurant locators, among other things.
Internet of things
IoT can eliminate frequent touchpoints and improve the customer experience.
Virtual tours
Virtual tours enable potential travelers to explore locations before making the trek there.